Terms & Conditions
1. Who this agreement is between
These terms govern the relationship between Galactica Consulting Ltd (trading as Galactica Comfort), registered in Jersey ("we", "us", "our"), and any individual or organisation commissioning our services ("you", "the client").
By accepting a quotation or commissioning works from us — in writing, by email, or by payment of a deposit — you agree to these terms. We recommend you read them before accepting any proposal.
2. Scope of services
Our services include, but are not limited to:
- Initial site surveys and efficiency assessments
- System design, heat load calculations and equipment specification
- Supply of heat pump, air conditioning and HVAC equipment
- Installation and commissioning of new systems
- Servicing, maintenance and repair of existing systems
- System Care plans for ongoing monitoring and support
The specific scope of any engagement is defined in the written quotation we issue to you. Work outside the agreed scope will be subject to a variation order (see Section 5).
3. Quotations and acceptance
All quotations are valid for 30 days from the date of issue, unless otherwise stated. Prices are fixed for the quoted scope and are subject to change if the scope changes, if equipment pricing from suppliers changes materially, or if site conditions differ materially from those assessed at survey.
Acceptance of a quotation must be confirmed in writing — by email or signed acceptance form. Verbal acceptance does not constitute a binding agreement.
Where government grant funding is applicable (Jersey Electricity heat pump grant scheme), the quotation will state the gross price and the net price after grant deduction. Grant eligibility is the client's responsibility to confirm; we will provide the documentation required to support a grant application but cannot guarantee approval.
4. Payment terms
Our standard payment schedule for installation projects is:
- Deposit (30%): Due on acceptance of quotation. Work will not be scheduled until the deposit is received.
- Stage payment (40%): Due on delivery of equipment to site or commencement of installation, whichever is earlier.
- Final payment (30%): Due on completion and commissioning. System handover documentation will be provided on receipt of final payment.
For maintenance and System Care plans, fees are invoiced annually in advance or monthly by standing order, as agreed at the time of contract.
Invoices are due within 14 days of issue. We reserve the right to charge interest on overdue invoices at 4% above the Bank of England base rate from the due date until payment is received.
5. Variations and additional works
Any work outside the agreed scope — including additional materials, access requirements not identified at survey, or changes requested by the client during installation — will be subject to a written variation order issued before the additional work begins.
Variation orders will state the additional cost and any impact on the project timeline. Work on a variation will not commence until it has been approved in writing by the client.
6. Client responsibilities
To enable us to carry out works safely and to the agreed standard, you are responsible for:
- Providing safe access to the property and all relevant areas at agreed times
- Disclosing any known issues with existing infrastructure — electrical supply, pipework, building fabric — that may affect the works
- Obtaining any planning permissions, listed building consents or landlord approvals required prior to commencement of works
- Ensuring the property is adequately insured throughout the works
- Notifying us promptly of any change to the property or intended use that may affect the system design
We accept no liability for delays or additional costs arising from failure to meet these responsibilities.
7. Warranty and defects
All equipment we supply carries the manufacturer's warranty, which we pass directly to you. The duration and terms of manufacturer warranties vary by product and brand — full details are provided in the system handover documentation.
Our workmanship warranty covers installation quality for a period of 12 months from the date of commissioning. This covers defects arising directly from our installation work. It does not cover damage caused by misuse, third-party interference, or normal wear and tear.
To keep manufacturer warranties valid, heat pump and HVAC systems must be serviced at the intervals specified by the manufacturer. Our System Care plans are designed to meet these requirements. Failure to service a system as required may invalidate the manufacturer warranty — we will advise you of the required service schedule at handover.
Warranty claims should be reported to us in writing at hello@comfort.je. We will assess and respond within five working days.
8. Liability
Our total liability to you in connection with any engagement — whether in contract, tort, breach of statutory duty or otherwise — is limited to the total value of the fees paid by you under the relevant contract.
We are not liable for:
- Loss of profit, revenue or anticipated savings
- Indirect, consequential or economic loss
- Damage to property or systems caused by pre-existing defects not disclosed to us at survey
- Failure to perform resulting from circumstances outside our reasonable control (including supply chain delays, extreme weather, or utility outages)
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.
9. Cancellation
If you wish to cancel a confirmed project before work has commenced, please notify us in writing as soon as possible. The following applies:
- Cancellation before equipment is ordered: The deposit is refundable less any survey or design costs already incurred.
- Cancellation after equipment has been ordered: The deposit is non-refundable. You may also be liable for any restocking or return costs incurred in relation to equipment ordered specifically for your project.
- Cancellation once works have commenced: You are liable for the cost of work completed to date, materials on site, and any reasonable demobilisation costs.
We reserve the right to cancel or postpone works if payment obligations are not met, if safe access is not provided, or if site conditions present an unacceptable risk to our team.
10. Governing law
These terms and any agreement between us are governed by the law of Jersey. Any dispute that cannot be resolved by mutual agreement will be subject to the exclusive jurisdiction of the Royal Court of Jersey.
Questions about these terms
If anything in these terms is unclear, or if you have a question before accepting a quotation, please contact us before proceeding.
Email: hello@comfort.je
We are always happy to explain any element of our terms in plain English before you commit.