Privacy Policy

Last updated: May 2026  ·  Galactica Consulting Ltd  ·  comfort.je

Who we are

Galactica Comfort is a trading name of Galactica Consulting Ltd, a company registered in Jersey. We design, supply, install and maintain heat pump, air conditioning and HVAC systems for residential and commercial clients in Jersey.

You can contact us at any time about how we handle your personal data:

• Email: hello@comfort.je
• Website: comfort.je

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What personal data we collect

When you contact us through the website, we collect the information you provide in the contact form:

• Your name
• Your email address
• Your phone number
• Your property address or postcode
• Details about the service you are enquiring about
• Any additional information you include in your message

We do not collect any additional personal data beyond what you choose to provide. We do not use tracking pixels, advertising cookies, or third-party analytics platforms.

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How we use your data

We use the information you provide to:

• Respond to your enquiry and discuss your requirements
• Prepare and send a survey appointment, quote or proposal
• Deliver and manage any services you commission from us
• Send you relevant follow-up communications about your project or installation
• Contact you about service appointments, maintenance or system updates where you are an existing client

We will only contact you with marketing communications — such as information about new services or seasonal maintenance reminders — if you have given us explicit consent to do so. You can withdraw that consent at any time by emailing hello@comfort.je.

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Legal basis for processing

We process your personal data on the following legal grounds under Jersey's Data Protection (Jersey) Law 2018, which is equivalent in scope and intent to the UK GDPR:

• Legitimate interest: Processing your enquiry and managing our client relationship — we have a legitimate business interest in responding to and serving clients who contact us.
• Consent: Sending marketing or non-essential communications — we will only do this where you have actively opted in.
• Contractual necessity: Fulfilling a contract where you have commissioned works from us.

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How long we keep your data

We retain enquiry and client records for a period of six years from the date of last contact or the completion of any works. This period reflects standard commercial record-keeping requirements and our obligations under Jersey law.

If you request erasure of your data and there is no legal or contractual reason to retain it, we will delete it within 30 days of your request.

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Who we share your data with

We do not sell, rent or share your personal data with third parties for marketing purposes. Your data may be processed by the following service providers who support our operations:

• Netlify: Our website and contact forms are hosted and processed via Netlify, Inc. Form submissions are received and stored within Netlify's infrastructure before being forwarded to us by email. Netlify's privacy policy is available at netlify.com.

Beyond Netlify's form processing infrastructure, your data is not shared with any external parties without your explicit written consent.

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Your rights

Under the Data Protection (Jersey) Law 2018, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data, subject to any legal obligations to retain it.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to us processing your data for marketing purposes at any time.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, email us at hello@comfort.je. We will respond within 30 days.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Jersey Office of the Information Commissioner (JOIC) at jerseyoic.org.

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Cookies and analytics

Our website does not use advertising cookies, remarketing pixels or third-party analytics platforms such as Google Analytics.

Netlify, our hosting provider, may collect minimal technical data — such as anonymised access logs — for the purpose of operating and securing the platform. This data is not linked to your personal identity and is governed by Netlify's own privacy policy.

No cookies requiring your consent are set by comfort.je.

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Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. We will not make material changes to how we use your data without notifying you directly if you are an existing client.