Keep your system performing at its best — whoever installed it.
Annual servicing, remote monitoring and priority support for Galactica Comfort installations — and independent health checks for any heating, cooling or HVAC system in Jersey.
Book a System Health CheckTwo services. One standard of care.
Your installation, fully supported
Your system was installed to a precise specification. Our ongoing care keeps it performing to that same standard — with the engineers who designed it always on hand.
We watch efficiency data continuously and flag drops before you notice them.
Scheduled inspection, cleaning and calibration to protect your warranty and efficiency.
Guaranteed response times for any fault or concern, from the team who installed your system.
Independent care for your existing system
We service and maintain systems we didn't install — with the same thoroughness and without any agenda to replace what doesn't need replacing.
An honest, objective assessment of how your system is performing and what it needs.
Annual servicing and priority support — the same plans available to our own installation clients.
When something goes wrong, we diagnose accurately and fix it correctly — whatever brand or configuration.
Every plan covers the essentials — and then some.
Annual service visit
Inspection, cleaning, calibration and efficiency test to manufacturer standards.
Remote monitoring
Continuous output tracking. Faults and efficiency drops flagged before you notice them.
Efficiency audit
Actual output measured against rated performance. Adjustments identified to cut running costs.
Priority response
Guaranteed call-out times. Heard same day, visited within your SLA window.
We catch inefficiencies before they become problems.
Real-time diagnostics run continuously in the background. When your system's output drops or a fault begins to develop, we know — often before any impact on your comfort or your energy bills.
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Remote health checks run without disrupting your day
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Optimisation adjustments made remotely, without a site visit
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Early fault detection reduces the risk of costly breakdowns
The right level of cover for every situation.
From a one-off health check to full remote monitoring — choose the plan that fits your system and your peace of mind.
One-off assessment
The natural starting point for any system we haven't seen before. A thorough inspection with no ongoing commitment.
- Full system inspection
- Efficiency test and measurement
- Written condition report
- Improvement recommendations
- Ongoing monitoring
- Priority response SLA
Annual service contract
Everything in the Health Check, repeated annually — plus priority response and direct access to your engineer.
- Annual service visit
- Efficiency test and report
- Written condition report
- Priority 48-hour response SLA
- Direct engineer advice line
- Remote monitoring
Full monitoring and support
The complete package — continuous remote monitoring alongside annual servicing and the fastest response SLA we offer.
- Annual service visit
- Remote performance monitoring
- Quarterly efficiency checks
- Same-day priority response SLA
- Direct engineer advice line
- Dedicated named engineer
Questions we hear most often.
If your question isn't here, call us or drop a message — we're always happy to talk through your specific situation.
Annual servicing keeps your system running at peak efficiency and is typically required to maintain manufacturer warranties. We recommend scheduling before the heating season begins — usually September or October — so any issues are resolved before you need the system most.
Yes. We service and maintain any make or model of heat pump, air conditioning or HVAC system in Jersey. We start with an independent health check to understand the system's condition, then offer the same support plans available to our own installation clients.
Annual Care and Total Care contract holders have access to our priority response line. We keep emergency slots available and respond to urgent calls quickly — your comfort matters, and we treat every failure call seriously.
We connect to your system's data feed and track performance metrics continuously. If efficiency drops below expected levels, or if fault codes begin to appear, we're alerted and can often diagnose and adjust settings remotely — before you've noticed any change in comfort.
If you've never had your system assessed, a Health Check is the right starting point — it gives you an honest picture of where you stand. Most clients then move to an Annual Care contract. Total Care makes sense if you want complete peace of mind and the fastest possible response times.
Get started
Your system deserves better than hope for the best.
Book a system health check and find out exactly where your heating or cooling system stands — and what it would take to get it performing at its best.
Book a System Health Check